Featherdown Fine Linens cares about the privacy of each user of its Web site ("user" or "you"), In order to protect the privacy of its users, Featherdown Fine Linens has adopted the following policy:


When you use the Web site some basic general information is collected. This information is used to improve the Web site and make your use of the Web site as enjoyable and efficient as possible. Cookies are also used to help us determine the various services you use and the support you may need, and to help us detect and solve any problems you may have when using the Web site.

This general information is used internally in connection with Featherdown Fine Linens business, including Featherdown Fine Linens personnel, marketing and advertising efforts


When you e-mail or fax an order form to Featherdown Fine Linens, we collect personal information (which you provide) that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card account number; (viii) items purchased from us; and (ix) browsing, buying and selling patterns (collectively, "Personal Information").


Our cookies, which are small pieces of information that are stored by the web browser on a computer's hard drive, help us facilitate customers' visits to Cookies tell us when a user is a repeat visitor to our site, and let us know how he or she found us. They also allow us to automatically link our customers to their personalized accounts, including shopping baskets and Personal Shopping Accounts. Most Web browsers automatically accept cookies. Please check your browser's guidelines should you wish to reject cookies.


In order to provide you with the goods that you purchase through the Web site, we need to ask for your name, shipping and billing addresses and credit card number(s). If you also give us your email address, we use it to provide you with information about your order and its status. We also may occasionally send out emails, including newsletters, to people who have placed an order online, offering them more great deals and valuable information from Featherdown Fine Linens. Your phone number will be used by Featherdown Fine Linens only in the event that our customer service representatives need to contact you about an order you have placed.

Featherdown Fine Linens wants you to know that your Personal Information is used internally only for marketing and advertising efforts at Featherdown Fine Linens, in a manner which does not identify you or share your information with any third party.

Featherdown Fine Linens currently does not share with any third party any personal information that is obtained from our customers who have purchased merchandise through our website or through purchases in our retail stores. Notwithstanding the foregoing, Featherdown Fine Linens will not divulge any user's credit card information or any personal information not identified above to any third party without such user's prior consent.


Featherdown Fine Linens takes every precaution to protect you when you send information to us so that you never have to worry about security. Any highly confidential information sent to us through an order form, should be sent as an encrypted e-mail attachment or through secure access (HTTPS), to protect your privacy. Most modern e-mail services allow users to encrypt attachments or only access e-mails through https, to do so please adjust your settings or contact your e-mail provider for assistance.

MS Entourage or Outlook: Preferences > Expand "Mail & News Preferences" Menu > Compose > Attachments > from dropdown menu select "Any computer (AppleDouble)" > Click OK button to save settings.
Gmail: Settings > General > Browser Connection > Select "Always use https" > To save settings click the Save Settings button at the bottom of the page.
Hotmail: Options > More options > under Customizing Hotmail click "Advanced Privacy Settings" > Click "Using HTTPS for extra security" > Select "Use HTTPS automatically" > To save your settings, click the Save button at bottom of page.
Mac and Me accounts (Mail or Browser): SSL encryption is automatically used for incoming and outgoing mail and attachments.

Any sensitive information provided over the phone to a Featherdown Fine Linens staff member will be handled with the utmost care, consideration, and discretion.


To further ensure that any personal information is not shared with third parties or if you do not want to receive promotional e-mails about Featherdown Fine Linens, please email us at


Our privacy policy prohibits orders from customers who are under the age of 13. Children under the age of 13 are free to explore our site, but should they wish to make a purchase we require that they do so through a parent or legal guardian.


Featherdown Fine Linens would like to inform you that anytime you click on links, which take you to third-party Web sites, you will be subject to the third parties' privacy policies. While we support the protection of our customer's privacy on the Internet, Featherdown Fine Linens expressly disclaims any and all liability for the actions of third parties, including but without limitation to actions relating to the use and/or disclosure of personal information by third parties.

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