At Featherdown Fine Linens, we strive to provide you with the most current information possible. However, sometimes our website may contain incomplete or outdated data. We reserve the right to update product information and correct errors at any time. If necessary, we reserve the right to refuse or cancel any orders for products listed at an incorrect price due to typographical error.
Featherdown Fine Linens wants you to be happy with your purchases. For this reason we offer a swatch service; which gives you the opportunity to see the fabrics in your home, match colours, and feel the fabrics prior to making your purchase. If however, a product does not meet your expectations please call us within 14 days of purchase. Leave a message at 416-922-3379, fax us at 416-703-9676 or email us at firstname.lastname@example.org so that we may issue you a return authorization number.
We will happily exchange for a different size and/ or pattern, or issue a refund within 14 days of the customer receiving the goods, as long as they are returned neatly in or with all original packaging and have not been used or laundered (see Perfect Resalable Condition). After 14 days, a credit note will be issued if product is in Perfect Resalable Condition. Prior to issuing a credit note or refund, all returns are subject to inspection, in accordance with our guidelines for Perfect Resalable Condition.
1. Perfect Resalable Condition:
2. For hygienic purposes, we cannot accept returns on duvets, pillows, and featherbeds.